Legal
Notice of Privacy Practices
Your Information. Your Rights. Our Responsibilities.
This document outlines how Rovi Health manages medical information, including usage, disclosure, and access rights.
Your Rights
Access to Medical Records
Individuals may request electronic or paper copies of their medical records. Rovi Health typically provides copies within 30 days and may charge a reasonable fee.
Correction of Records
Patients can request corrections to inaccurate or incomplete health information within 60 days.
Confidential Communications
Patients may specify preferred contact methods or mailing addresses, and reasonable requests will be honored.
Limitation of Use and Sharing
Individuals can request restrictions on how their health information is used, though Rovi Health isn't obligated to comply if it affects care. Out-of-pocket payments may be restricted from insurance sharing.
Disclosure Accounting
Patients may request a list of entities with whom their information was shared over the prior six years. One accounting per year is free; additional requests incur fees.
Privacy Notice Copies
Paper copies are available upon request.
Medical Power of Attorney
Designated representatives may exercise patient rights with proper authorization documentation.
Complaint Filing
Violations can be reported to Rovi Health or the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue, S.W., Washington, D.C. 20201.
California Resident Rights
California residents under the CCPA may:
- Request personal information deletion within 45 days
- Opt-out of information sales
- Receive equal treatment regardless of exercising these rights
Your Choices
Patients can direct sharing decisions regarding family notification, disaster relief, hospital directory inclusion, marketing contacts, and fundraising communications.
Our Uses and Disclosures
- Treatment: Information shared among healthcare providers treating the patient.
- Operations: Used to manage practice, improve care, and contact patients.
- Billing: Shared with insurance plans for payment purposes.
- Public Health and Safety: Disclosed for disease prevention, product recalls, medication reporting, abuse reporting, and threat prevention.
- Research: Information may be used for health research.
- Legal Compliance: Information shared as required by law.
- Organ Donation: Shared with procurement organizations.
- Death-Related: Shared with coroners, medical examiners, or funeral directors.
- Government Requests: Disclosed for workers' compensation, law enforcement, oversight agencies, and military purposes.
- Legal Actions: Provided in response to court orders or subpoenas.
Sensitive Information Protections
Special protections apply to alcohol and substance use information, biometric data, abuse/neglect reports, domestic violence information, genetic data, HIV/AIDS information, behavioral health records, reproductive health information, and STI records. State laws offering greater protections will be followed.
Our Responsibilities
Rovi Health must maintain privacy and security, notify patients of breaches, honor written authorization changes, and comply with this notice's terms.
Notice Changes
Terms may be updated and will apply to all existing patient information.
Applicable Organizations
This notice covers entities in the OpenLoop Affiliated Covered Entity, including OpenLoop Healthcare Partners PC, Rezilient OLH PA, and OpenLoop Healthcare Partners California PC.